Infinity/Civerex Technical Support team provides quality support worldwide to
customers operating mission-critical applications in multiple industry areas such as;
behavioral healthcare, medicine, critical incident management, crime investigation and
analysis and intelligence.
Support is offered on a 24/7 basis and includes assistance with product functionality and problem solving. Advanced telecommunications technology allows Infinity/Civerex support staff to log in to customer sites worldwide for rapid diagnosis and resolution of problems. A toll-free 800 service is provided.
Standard hours of support weekdays are 8:00am to 8:00pm EST. During off-standard hours, weekends and holidays, calls are processed via an automatic call distribution system. Emergency support is available at any time.
Infinity/Civerex products ship with on-line context-sensitive HELP sub-systems, Technical Notes, Bulletins and FAQs.
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