Infinity/Civerex LLC offers a complete range of professional services to assist you with
Strategic Planning,
Project Management,
Infrastructure Configuration or
ASP Outsourcing for your software system.
Implementation Services
(e.g.Software Set-Up,
Legacy Data Conversion,
Form and Report Design),
Training,
System Startup, ongoing
Service and Maintenance, and
Facilities Management services can also be provided.
Strategic Planning
Infinity/Civerex industry experts can mediate high level organizational planning sessions to
provide a solid foundation for developing a software acquisition project plan and schedule.
Areas of expertise include optimal structuring of functional responsibilities, work flow analysis,
and planning for accreditation/re-accreditation.
Infinity/Civerex can help organizations define best practices, clinical and administrative workflows
that reflect industry practices and agency policies/procedures. Technical assistance can be provided
for the construction of data warehouses and design of business rule sets for compliance control with
internal and 3rd party regulatory agencies.
Project Management
Infinity/Civerex project experts can lead project planning from initial schedule preparation through workflow analysis, forms/report design, legacy data conversion, and system startup. Weekly updates are provided to project schedules with conference calls and site visits as appropriate. Fees are typically expressed as a percentage of total project cost.
Infrastructure Configuration
Infinity/Civerex can provide hardware and network advice and assistance regarding infrastructure configuration. Certified Infinity/Civerex Implementation Partners can help specify, order, install and set up hardware, networks, operating systems and database management software.
ASP Outsourcing
Outsourcing services are available from 3rd party Application Service Providers and include hardware, operating systems, network, database management systems and application systems. Service for the computing infrastructure is provided 24/7. Various rental/lease options are available.
Implementation Services
Infinity/Civerex implementation specialists can provide advice and assistance or take on a primary role in carrying out software set-up, legacy data conversion, and form and report design. Advanced technology allows most implementation activities to be done at a distance, greatly reducing implementation time and costs.
Software Set-Up
Software set-up services include Provider, Insurance, Reimbursement Rate, Scheduling Preferences and Reference or 'boilerplate' data.
Legacy Data Conversion
Data specialists can help agencies plan and coordinate legacy data import activity. Various approaches can be used to facilitate data import to avoid the need for manual data entry. Data conversion work is carried out on a time-and-material basis owing to the diversity of data formats and the need to develop and apply complex editing rules to data being imported.
Form and Report Design
All Infinity/Civerex products contain Form and Narrative Report Template point-and-click builders to enable user-customization. A Form and Report Template Preparation Service is available for users who do not wish to design their own Form and Report Templates. Statistical/tabular report scripts can be prepared using any 3rd party reporting tool.
Training
Infinity/Civerex provides customized training packages on a per diem basis to address the specific needs of
each user (e.g. IT administrators, front desk, data entry staff, clinicians, back office staff).
Three to 4 days on-site training is recommended for smaller organizations and 8 to 12 days for larger organizations.
All training is done using a 'workshop' and 'hands on' approach as opposed to a 'classroom' approach.
Where possible, a 'train the trainers' approach is used as this is much more cost effective than training 100-200
or more end users.
Supplementary one-on-one or small group web-based training can be arranged in blocks of one hour to bring new
staff up to speed, or for existing staff as and when new features are added to the software.
System Startup
Infinity/Civerex provides System Startup Services to ease the transition to new software. The need for these
services varies according to the size of the organization and its IT structure.
Although much of the startup work can be carried out at a distance, Infinity/Civerex recommends
on-site presence of a System Startup Specialist for several days prior to startup, and for a couple of days
following startup.
Service and Maintenance
Infinity/Civerex provides Service & Maintenance on an annual contract basis at 20% of software license fees.
Designated representatives within organizations can receive support by phone, e-mail, on-line HELP and FAQs.
Maintenance in the form of software and documentation updates and upgrades is included.
Infinity/Civerex operates a worldwide Incident Tracking System. Support staff is able to instantly determine
the status of any open Incident via its ticket number. Incidents are reviewed daily by senior operational staff.
Facilities Management
Facilities Management services can be provided to customers who lack the on-going internal resources or time to design their own Forms and Reports, and maintain Provider and Insurance Data (e.g. Referrals lists, Payor lists etc.). A qualified application systems specialist is assigned to each customer.