New Patients-at-Portals Service Significantly Reduces Agency Overhead
Civerex Systems Inc., a leading international software company, is pleased to announce the official commercial release of a portal plug-in service called Patients-at-Portals that extends the functionality of their CIVER-EHR™ Patient Healthcare Management System. Patients-at-Portals allows agencies to significantly reduce the number of patient service requests to healthcare agency front-desk and back-office staff by offloading routine service requests to an auto-attendant for attention and action. It also allows providers to host live telehealth sessions with patients.
Patients-at-Portals makes it possible for patients to log into agency portals 24 x 7 and select one or more listed services from a menu of services. Patient service requests are automatically dispatched to an auto-attendant that immediately sends back a response or posts the request to a provider InTray for attention and action. Agencies have full control over what services are offered at their portals and which services need staff responses.
Walter Keirstead, Managing Director of Civerex Systems commented that “Patients-at-Portals has advantages for both patients and agencies. Patient satisfaction increases and agency overheads decrease by up to 40% as routine service requests are offloaded from front desk and back office staff. As telehealth goes mainstream, Patients-at-Portals augments third party voice and video provider-patient communication by adding a secure document exchange channel. Providers can ship boilerplate documents to patients or post forms for patients to fill in, eliminating the need to mail documents back and forth.”
For additional information about Patients-at-Portals, contact Doreen McCready at firstname.lastname@example.org or call 1-800-529-5355.
About Civerex Systems Inc.
Civerex Systems Inc. is an international privately held software company that has more than 15 years corporate experience developing workflow management and compliance control software for mission-critical applications in behavioral healthcare, general medicine, telehealth, knowledgebase building, criminal investigations, certifications and accreditations, remote inspections/QA management, and electronic corporate experience and electronic data exchange.
Products include CIVER-EHR™ (patient healthcare management system), CIVER-PSYCH® (behavioral healthcare), CIVER-MED™ (general medicine), CiverOrders™ (workflow management), CiverMail™ (point-of-care eMessaging), CiverExchange™ (data interchange), CiverSubmit™ (EDI formattting/parsing), CIVER-MIND™ (criminal investigations), CIVER-MANAGE™ (knowledgebase building), CIVER-CERTIFY™(certifications and accreditations), and CIVER-SUPPLIER™ (remote inspections/QA management).
Civerex Systems Inc.