CiverOrders™
Workflow Development
CiverOrders™ is a graphic workflow/design development environment that allows agencies to implement
their administrative and clinical 'best practices' as workflow templates that guide Patient processing
along care pathways in the CIVER-PSYCH® Behavioral Healthcare Management system.
CiverOrders Benefits
- Shortens workflow development process
The free-form CiverOrders graphic environment allows agencies to develop workflows in real-time
during strategic planning sessions. This greatly shortens the workflow development process.
- Simplifies case management
The use of workflows as templates to guide the processing of Patients along care pathways eliminates the
need to manually navigate to modules/forms. Users need only consult their Orders InTrays to see what the
next intervention is for any Patient. Clicking on the next intervention automatically retrieves and posts
all required forms.
- Increases staff efficiency
Encouraging staff to use best practices results in streamlining interventions without constraining clinician
creativity or failing to accommodate individual Patient's needs. As one intervention is completed, there is
no need to worry about who should perform the next intervention, or how, where or when it should be performed
since CiverOrders automatically and immediately posts the next intervention to the appropriate person.
- Decreases administrative and clinical errors
Workflows plus in-line corporate compliance at key intervention points on care pathways (i.e. chart review)
greatly decrease administrative and clinical errors (i.e. the system will block processing if compliancy
checklists have anything missing).
- 100% Audit Trail
Regardless of whether staff precisely follows workflows or skips or jumps over interventions, inserts ad hoc
interventions, the system posts a date and time-stamped record of each intervention, complete with user
electronic signature(s) to the Electronic Health Record (EHR). Users may recall any intervention to see data
as it was at any point in time, on the form versions that were in service at that time.
- Improves compliance
CiverOrders virtually eliminates 'management exception reports'. Since the system blocks errors as identified,
the number of exceptions that creep in due to the impossibility of setting rules for every possible eventuality
is greatly reduced. Compliance is improved as a result of anticipating problems and taking action before they
occur rather than having to fix problems after the fact.
- Improves organizational and patient outcomes
The use of situation-specific best practice templates, in conjunction with in-line compliance checking at the
individual transaction level, increased efficiency in the rendering of interventions and reduced errors, will,
all other things being equal, improve both organizational and individual Patient outcomes.
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