CiverMail™
Point-of-Care Messaging
CiverMail™ is an e-mail messaging system that facilitates collaboration across
CIVER-PSYCH users in respect of delivery of healthcare services at the point-of-care.
The distinguishing feature of CiverMail is that inquiries (dialogs) originate from
interventions along CIVER-PSYCH/CiverOrders workflows and responses to inquiries are received
at these interventions. CiverMail allows messaging to become an integral part of
providing services to patients/clients thereby greatly extending the range of decision-support
at Order Steps and improving patient/client outcomes.
CiverMail Benefits
- Provides easy access to an expert resource(s) -
Inquiries can be routed to one or to multiple members of a skill category.
- Provides continuity across shifts
Message responses are directed to interventions instead of to individuals. This allows any
member of a Care Management team to complete an intervention.
- Eliminates Telephone tag -
CiverMail messages are typically sent to PDA/Tablet PC e-mail systems ensuring rapid receipt and response to messages.
- Increases Staff efficiency -
Staff no longer need to search for responses to inquiries in conventional e-mail InTrays (e.g Outlook, Hotmail) and to copy/paste the
inquiry and response to the patient/client intervention.
- Decreases clinical errors -
Care Management Team members can easily consult supervisors/experts.
- Increases patient/client throughput -
Integration of messaging with healthcare services delivery minimizes delays between consecutive interventions for patients/clients.
- Increases best practice compliance and patient/client outcomes -
Collaborative decision-support increases consistency of services to patients/clients.
- Integrates inquiries and responses in the patient/client EHR -
Copies of outgoing and incoming e-mail messages are automatically incorporated in the patient/client EHR.
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